Shipping and returns FAQ

Do you provide International delivery?

DekelDyes ships world wide with registered mail or eco post depending on weight and destination. 

We carefully pack all parcels balancing solid packing that protects your goods with a wish to minimise packing materials.

All international delivery is calculated according to weight and destination in the check-out and includes packing and handling fees.

How do I return an item?

Return items should be mailed by registered mail in its original packaging, only after contacting me.

 

What is your returns policy?

Personalized items and specially made orders cannot be returned.

Customers may return clothing purchased online for a refund subject to the conditions below:

  • All returns require an authorization from Suzanne Dekel. Return authorization must be requested within 3 days of receiving goods.

  • Customers will receive a refund for the price of goods and taxes only - shipping is non-refundable.

  • Customers are responsible for return shipping to Suzanne Dekel.

  • Goods must be in original condition with all tags and labels attached, unwashed and unworn - in pristine condition ready for resale. Goods must have no trace of perfume, makeup, deodorant etc.

  • Return of Defective Goods

  • DekelDyes will substitute or replace defective goods at our discretion.

How do I track my order?

After your mail has been sent, I will mail you the tracking code that you can use to track your parcel, as well as a link to the website where you can do so.

Responsibility for arrival.

we do our best to ship your parcel as soon as possible. Once the parcel is accepted by the postal services we can no longer influence how fast it arrives. The customer should track the parcel using the link and tracking number sent by mail. Sometimes a parcel gets delivered to a nearby postal unit, please check your tracking link/tracking number regularly to make sure you can pick it up. Parcels that are shipped back to us because the owner failed to pick it up in time, will be refunded minus delivery fee!

 

What are your delivery options?

International registered mail takes three weeks on average to reach the USA, a bit less for Europe. Eco Post (Tracking starts with LX...takes less time)

Need it fast? For $25 you can upgrade to express courier shipping by UPS or DHL. You will have that option at check out.

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All prices are in US$

 

All rights reserved, copyright all images and text @Suzanne Dekel/DekeDyes